Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"3b509e922ec17ee17d7213173317209cc7f33ed0_lout","branding":{"id":"1","key":"hd","name":"Adam Foods Group","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Inicio","userInitialAnnouncementMessageWiki":"<p>Le informamos que en el caso que quiera realizar una reclamación en relación con alguno de nuestros productos, con el fin de poder ofrecerle una atención adecuada, le solicitaremos al menos, fotografías que permitan identificar con claridad la incidencia, el lote de fabricación y fecha de consumo preferente, así como la disponibilidad de la muestra del producto en cuestión y el comprobante de compra.<br> La presentación de información falsa o alterada en un proceso de reclamación constituye un uso indebido de nuestros canales de atención.</p>","translations":{"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":".","sharedPortalName":"Inicio","announcementMessage":"Le informamos que en el caso que quiera realizar una reclamación en relación con alguno de nuestros productos, con el fin de poder ofrecerle una atención adecuada, le solicitaremos al menos, fotografías que permitan identificar con claridad la incidencia, el lote de fabricación y fecha de consumo preferente, así como la disponibilidad de la muestra del producto en cuestión y el comprobante de compra.\nLa presentación de información falsa o alterada en un proceso de reclamación constituye un uso indebido de nuestros canales de atención.","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#894267","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3b3148e8-506f-4b0c-8e3d-989bed59cc32/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWE4NTI1OC0yNDZiLTQzMTMtYWZhMC0wNjZkYWI0YzYyZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiMzE0OGU4LTUwNmYtNGIwYy04ZTNkLTk4OWJlZDU5Y2MzMiI6WyJyZWFkIl19LCJleHAiOjE3ODY1ODExOTYsIm5iZiI6MTc4NjU4MDU5Nn0.LLRQjLLJAzooAVFf3uc-72sXwkKOngWbI4kNskbkSpA&client=1aa85258-246b-4313-afa0-066dab4c62e6&height=300&mode=fit","bannerMediaApiFileId":"3b3148e8-506f-4b0c-8e3d-989bed59cc32","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hd","projectId":10001,"serviceDeskId":1,"name":"Adam Foods Group","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"36","name":"I have a claim","descriptionHtml":"","callToAction":"I have a claim","introHtml":"","icon":10518,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[16,17,18],"key":""},{"id":"33","name":"I have a claim","descriptionHtml":"","callToAction":"I have a claim","introHtml":"","icon":10521,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13,19],"key":""},{"id":"35","name":"I have a question","descriptionHtml":"","callToAction":"I have a question","introHtml":"","icon":10491,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[13,16,17,18,19],"key":""},{"id":"37","name":"I have a suggestion","descriptionHtml":"","callToAction":"I have a suggestion","introHtml":"","icon":10498,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[13,16,17,18,19],"key":""},{"id":"44","name":"“INFORMACIÓN Para cualquier consulta, reclamación o sugerencia relacionada con productos PANRICO debe dirigirse al Servicio de Atención al Consumidor de Panrico®: atención.consumidor@vickyfoods.es”","descriptionHtml":"<p>Para cualquier reclamación, consulta o sugerencia relacionada con productos de pan, le informamos que puede ponerse en contacto con el Servicio de Atención al Consumidor de VICKY FOODS PRODUCTS, S.L.U. a través del correo electrónico: atencion.consumidor@vickyfoods.es</p>","callToAction":"“INFORMACIÓN Para cualquier consulta, reclamación o sugerencia relacionada con productos PANRICO debe dirigirse al Servicio de Atención al Consumidor de Panrico®: atención.consumidor@vickyfoods.es”","introHtml":"","icon":10486,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[12],"key":""},{"id":"4","name":"Request sent by email","descriptionHtml":"","callToAction":"Request sent by email","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"COOKIES / BICUITS"},{"id":12,"name":"BREAD"},{"id":16,"name":"PASTRY"},{"id":17,"name":"HONEY"},{"id":18,"name":" PATES AND SPREADS"},{"id":19,"name":"OTHER"}],"orderMapping":{"11":[33],"14":[33],"20":[35,33,37],"16":[35,37,36],"18":[35,37,36],"17":[35,37,36],"19":[35,37,33],"15":[35],"13":[35,37,33],"12":[44],"21":[4],"7":[33]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWE4NTI1OC0yNDZiLTQzMTMtYWZhMC0wNjZkYWI0YzYyZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTQxNTY5MDk3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NTgxNzk2LCJuYmYiOjE3ODY1ODA1OTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XTS29iiFDDyi_6kAVF5vPgew9SzpwhRYn7XTmDdqt6w","targetCollection":"upload-user-collection-1415690970","endpointUrl":"https://api.media.atlassian.com","clientId":"1aa85258-246b-4313-afa0-066dab4c62e6","tokenDurationInMins":20}},"reqCreate":{"id":37,"projectId":10001,"issueType":{"id":"10006","name":"Sugerencia"},"form":{"name":"I have a suggestion","descriptionHtml":"","callToAction":"I have a suggestion","intro":"","instructions":"","icon":10498,"iconUrl":"https://grupoadamfoods.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10181","fieldConfigId":"10281","label":"Are you over 18 years old?","description":"If you are a minor, please ask an adult to make the claim for you.","descriptionHtml":"<p>If you are a minor, please ask an adult to make the claim for you.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11108","label":"Si","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10136","fieldConfigId":"10236","label":"Name and surname","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":" Provide a summary of your suggestion","descriptionHtml":"<p>Provide a summary of your suggestion</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Suggestion","description":"Describe your suggestion","descriptionHtml":"<p>Describe your suggestion</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10088","fieldConfigId":"10188","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attached files","description":"Add here photographs or other files that you want to share with us","descriptionHtml":"<p>Add here photographs or other files that you want to share with us</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10254","fieldConfigId":"10362","label":"Communication language","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11616","label":"Español","selected":false,"children":[]},{"value":"11709","label":"English","selected":false,"children":[]},{"value":"11617","label":"Portugués","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10186","fieldConfigId":"10286","label":"By completing this form you consent to us processing your personal data for the indicated purpose.","description":"The Adam Foods Group Companies (https://adamfoods.es/empresas/) will process the personal data provided in the event that you give us your consent, in order to respond to your query or claim. You can exercise your rights of access, rectification, deletion, opposition, limitation of treatment and portability, as well as oppose the treatment of data at info@adamfoods.es indicating in the subject \"Claims and Queries\". More information in our Privacy Policy (https://adamfoods.es/privacidad-reclamaciones-consultas/)","descriptionHtml":"<p>The Adam Foods Group Companies (<a href=\"https://adamfoods.es/empresas/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adamfoods.es/empresas/</a>) will process the personal data provided in the event that you give us your consent, in order to respond to your query or claim. You can exercise your rights of access, rectification, deletion, opposition, limitation of treatment and portability, as well as oppose the treatment of data at info@adamfoods.es indicating in the subject \"Claims and Queries\". More information in our Privacy Policy (<a href=\"https://adamfoods.es/privacidad-reclamaciones-consultas/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adamfoods.es/privacidad-reclamaciones-consultas/</a>)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11161","label":"Si","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/37","calendarParams":{"firstDay":0,"date":"2026-08-13T02:23:17+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWE4NTI1OC0yNDZiLTQzMTMtYWZhMC0wNjZkYWI0YzYyZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTQxNTY5MDk3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NTgxNzk3LCJuYmYiOjE3ODY1ODA1OTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SDMOw79yhI4RDj-jW_05dF-sJeHmWeifyd_Vl3IrFAU","targetCollection":"upload-user-collection-1415690970","endpointUrl":"https://api.media.atlassian.com","clientId":"1aa85258-246b-4313-afa0-066dab4c62e6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}